Pay rent
Make a one-time payment or set up autopay by eCheck or card. Your full payment history is there too.
Residents
Everything in one place.
Rent, maintenance requests, your lease, and your payment history all live in the online portal — on the web or in the Online Portal app for iPhone and Android.
Maintenance request
Submit a request with photos and follow it from received through completed. Non-emergencies are handled during business hours.
Lease & documents
Read your lease, sign renewals electronically, upload renters insurance, and update your contact information.
Urgent
Emergencies.
Some things shouldn’t wait for a portal ticket.
- Fire, gas odor, or a medical emergency — call 911 first, then let us know.
- No heat in cold weather, flooding, a burst pipe, sewage backup, or no electricity — call us directly rather than submitting an online request.
- A lockout, a dripping faucet, an appliance issue, or anything that can wait until morning — submit it through the portal so it’s tracked.
First time signing in?
Your portal account is created when your lease is signed. Look for an activation email from AppFolio — check your spam folder if you don’t see it. If the link has expired or you never received it, get in touch and we’ll resend the invitation.
Your heating & cooling
Each apartment has its own mini-split system, so you control your own temperature year-round. Keep the indoor filter clean and let us know early if something sounds or smells off.
Resident FAQ
Questions we hear often.
How do I set up automatic rent payments?
Sign in to the portal, open the payments section, and choose to set up autopay. You pick the amount and the day of the month it runs, and you can change or cancel it any time.
Is there a fee to pay online?
eCheck (bank transfer) payments are typically free. Credit and debit card payments carry a processing fee charged by the payment processor, shown before you confirm.
I forgot my portal password.
Use the “forgot password” link on the portal sign-in page. A reset link is emailed to the address on your account.
Is there a mobile app?
Yes — search for Online Portal by AppFolio in the App Store or Google Play. Sign in with the same email and password you use on the web.
How long do maintenance requests take?
It depends on the issue and parts availability. You’ll see status updates in the portal as the request moves along, and you can add photos or comments at any point.
Do I need renters insurance?
Check your lease for the specific requirement. Either way it’s inexpensive and worth having — your landlord’s policy does not cover your belongings. Proof of coverage can be uploaded directly in the portal.
How do I give notice that I’m moving out?
Follow the notice period in your lease and put it in writing. Contact us and we’ll confirm your move-out date and walk you through the process.
Open your portal.
Rent, maintenance, documents, and payment history — all in one place.